Frequently Asked Questions
Payments online can be made through debit and credit card. You will receive an email confirming your order has been placed when the payment has successfully been received.
Due to the items being handmade, you will find each lead time on the individual product page. For items in stock, we ship 3-10 business days Royal Mail tracked.
For items not in stock, please allow 3-8 weeks.
Your order will be despatched in a discreet and plain postage box, the jewellery is packaged inside in a luxury branded Gabriella Alicia jewellery box.
Each piece of jewellery has a hygiene label that if removed voids any return. Please be aware that once the hygiene label is tampered with or removed, you can not return the item under any circumstance.
By using recycled precious metals, ethically sourced gemstones/ diamonds and recyclable and reusable packaging, we are making a positive contribution to the environment and jewellery industry.
Each item is handmade in our workshop and therefore each piece is unique. Due to this, please note that small variations may occur resulting in slight differences from their images. Metal and stone colours may vary slightly as no two pieces are ever identical.
If you see a piece of jewellery that you love but you want to make one of our existing designs more personal to you, our collections can be specially made-to-order and customised with a preferred finger size, gemstone, metal or chain length. We are happy to adjust to your requirements and will quote you accordingly for the changes requested.
Please note that customised items tend to take 3-8 weeks to produce, depending on the complexity of the personalisation.
For customised orders we require a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to the purchase and the order cannot be cancelled. The remainder of the payment will then need to be paid in full before despatch of order.
You may not cancel an order or request a return in any circumstances and cancellation will result in forfeit by you and any sums paid for the piece. Your statutory rights are not affected.
We have listed some useful tips below to advise you on how to care for your jewellery-
Remove your jewellery before engaging in any practical activities and we do not recommend sleeping in your jewellery.
Store your jewellery in the jewellery box provided to you with your purchase, or your own storage, to protect from scratching, tangling and tarnishing.
For brightening up the metal on your jewellery, we recommend using a gold or silver dip solution made specifically for cleaning jewellery. (Avoid use of any chemicals on gemstones and pearls)
Use a soft lint-free cloth to clean your jewellery. For a deeper wash, soak in warm soapy water and use a very soft toothbrush to scrub.
Skin and hair products can react with jewellery causing it to tarnish and discolour. This can also ruin pearls. We strongly advise applying any cosmetics and scents before you put on your jewellery.
Gemstones can scratch with regular wear, so care must be taken with these items.
Take extra care when cleaning jewellery and if unsure, do ask your local jeweller for advise.